One of the forthcoming outputs of the project will be a diagnostic tool to help operators better understand their needs and identify bottlenecks to achieving more effective operational and managerial practices. As part the BEWOP work on Operational Guidance, a MSc thesis on the topic of diagnosis tools was completed in March 2015. William O. Mboya, Master's student in Water Services Management at UNESCO-IHE completed this thesis on, "The Analysis of Organisational Behaviour in relation to Apparent Water Losses (AWL)", focussing on the case of Kisumu Water and Sewerage Company Ltd in Kenya.
The research analysed organisational changes positively or negatively affecting apparent water losses. The analytical approach and methodology applied merges technical knowledge on apparent losses and conceptual and methodological knowledge on organisational change and performance.
In addition to testing a new methodology in an 'almost unexplored field' , the research in the specific case reveals how despite management efforts to adopt international best practices in managing apparent water losses (E.g. through the support of Vitens Evidens International, non-governmental organisations, the government and the Water Services Providers Association in Kenya) highly demotivated staff and long bureacratic procedures for resources requisitioning surface among the greatest obstacles to put that knowledge into practice.
The methodology used during this research and the results of the test case study will feed into the ongoing work under BEWOP on diagnosis tools to (among others) enhance effectiveness of WOPs.