Customer Services User manual Volume 2

Customer Services User manual Volume 2

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SecretariatSecretariat   July 28, 2015  
 
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Location

Region
All

Technical area

Resource Information

Language
English
Types of Document/Material
Guidelines / Best Practices and Manual
Year of publication/production
2013
Published
Yes

Type of activity

Type of activity
Training and Courses (public, customized, online)

imgbatch5 34Volume 2 of the series of Utility Management Series for Small Towns focusing on customer services (user manual); using the concepts of customer charter, customer slogan, service standards, performance improvement plans, customer complaints registers, customer service performance indicators, body language, customer satisfaction, front office, and mains extensions. The publication reviews customer service key result areas and performance indicators, organization, structural set-up and logistics, customer policy and customer service procedures, and customer charters. Appendix includes customer service flow chart.

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    File Type
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  • Customer Services User manual Volume 2
    990 KB
    1

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