Evaluation tool to implement good practices in the area of customer management for water and sewerage operators

Evaluation tool to implement good practices in the area of customer management for water and sewerage operators

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SecretariatSecretariat   July 24, 2015  
 
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Location

Region
All

Technical area

Resource Information

Language
Spanish
Types of Document/Material
Guidelines / Best Practices and Manual
Year of publication/production
2011
Published
Yes

Type of activity

Type of activity
Technical Assistance (Cooperation and Development Agencies, Development Banks)

imgbatch3 1Excel sheet tool to evaluate the application of good practices of commercial management (CM) in water and sanitation enterprises. The tool is useful for managers to diagnose and negotiate plans of action. In case of further information required on use of this tool contact Jorge Ducci (This email address is being protected from spambots. You need JavaScript enabled to view it.) or Martin Soulier Faure (This email address is being protected from spambots. You need JavaScript enabled to view it.).

Interface in Spanish.

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  • Evaluation tool to implement good practices in the area of customer management for water and sewerage operators
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