Serving all urban consumers: A marketing approach to water services in low and middle-income countries. Book 3 PREPP - Utility consultation with the urban poor

Serving all urban consumers: A marketing approach to water services in low and middle-income countries. Book 3 PREPP - Utility consultation with the urban poor

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SecretariatSecretariat   July 22, 2015  
 
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Location

Region
All

Resource Information

Language
English
Types of Document/Material
  • Book
  • Guidelines / Best Practices and Manual
Year of publication/production
2004
Published
Yes
Author
Coates et al.

Type of activity

Type of activity
Consultation (coaching, facilitating, expert advice)

imgbatch1 11Centered on the PREPP (Participation-Ranking-Experience-Perception-Partnership) approach, the book established principles and concepts for serving the poor and describes how to implement PREPP and its limitations.

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  • Serving all urban consumers: A marketing approach to water services in low and middle-income countries. Book 3 PREPP - Utility consultation with the urban poor
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