Technical note on the evaluation tool to implement good practices in the area of customer management for water and sewerage operators (Spanish)

Technical note on the evaluation tool to implement good practices in the area of customer management for water and sewerage operators (Spanish)

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SecretariatSecretariat   July 24, 2015  
 
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Location

Region
All

Resource Information

Language
Spanish
Types of Document/Material
Guidelines / Best Practices and Manual
Year of publication/production
2011
Published
Yes
Author
Jourdain

Type of activity

Type of activity
Technical Assistance (Cooperation and Development Agencies, Development Banks)

imgbatch3 72Technical note on the evaluation tool to implement good practices in the area of customer management for water and sewerage operators. The document describes the proposed four levels of development (obsolete, operational, modern and 21st-century company), functional themes (billing factory processes and tools, revenue management, customer care, subjective assessment), evaluation tool, and testing of the tool in ANDA (El Salvador) and EMAAP-Q (Quito, Ecuador). Appendix includes matrix of level of development and functional themes.

Document in Spanish.

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  • Technical note on the evaluation tool to implement good practices in the area of customer management for water and sewerage operators
    Document in Spanish.
    7 MB
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