WOP: eThekwini and Lilongwe Water Board

WOP: eThekwini and Lilongwe Water Board

Verson KafodyaVerson Kafodya   April 14, 2014  
 

wop africa

The aim of this WOP  is to develop a medium-term Performance Improvement Plan, and implement a short term action plan of thematic areas identified as priorities by the mentor.

GENERAL WOP INFORMATION

December 03, 2013 - February 03, 2015
Was the code of conduct followed?
Yes link
Did the operators sign a formal partnership agreement?
Yes
Mentor motivations
Solidarity principles
WOPs facilitator
Other

PARTNERS AND THEIR INPUTS

Lilongwe Water Board - Recipient

SUPPORTING ORGANIZATIONS

    Type of support
    Funding

Other supporting organizations
GWOPA
OFID
Total cost of WOP ($)
54,540.00

THEMES AND OBJECTIVES

Themes
  • Asset management
  • Customer relations
  • Expanding services to low income households
  • Non Revenue Water (NRW) management

Objectives
Developing PiP (Performance Improvement Plan)

Specific objectives:
1. To establish an asset management system
2. To improve customer relations through establishment of call‐centre and control room
3. To improve revenue collection
4. To improve operation and maintenance
5. To reduce NRW from the current 35 % by 1 % per year
6. To develop a hydraulic model for the network
7. To increase coverage to LIA
8. To ensure sustainable supply of water ‐ Master Plan
9. To improve the water treatment process
10. To have a committed workforce

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
  • Joint planning or work
  • On the job training
  • Site visits
  • Study tours

Describe WOPs activities
• Combination of methods exploratory to targeted interventions
• Joint development of action plan
• Visits to Mentor ( field visits)
• Presentations on best practices
• One on one discussions between experts in relevant fields
• Knowledge exchange
• Policies

RESULTS

Describe the overall results
• Beneficiary operators have enhanced knowledge and skills to address operational shortcomings and to manage loans.
• Beneficiary operators have a clear understanding of their hard (infrastructural) and soft (skills development) needs.
• Development of fundable Performance Improvement Plans (PIPs) for further improvement of services.
• Recruitment of GIS specialists and initiation of programme
• Procurement of bulk meters (contract signed with supplier)
• Funds set aside in 2015/16 budget for establishment of call center and control room
• Undertaking trials in December 2015 for onsite billing through a consultancy
• DFID funds approved for pre paid metering (WUA)
• On‐going change management meetings
• HR policies currently been reviewed – performance agreements
• Meters section re‐instated
• Faulty meters being replaced
• Drafting of a ‘Customer Service Charter /SLA
• Development of Educational Materials
• Over 40km of exposed pipes lowered
• Pipe line laying to Area 46 (LIA) is 75 % complete
• 2015/16 budget activities included in the WOP action plan
• Car tracking installed in some vehicles
• Testing Water Amnesty address illegal connections

Which factors had a positive influence on the success of your WOP?
  • Leadership
  • Relationship of individuals
  • Suitable partnership design

Attachments

  • File Description
    File Size
    File Type
    Downloads
  • WOP Lilongwe & Ethekwini - Presentation Third Global WOPs Congress
    1 MB
    5
  • PIP Lilongwe Water Board
    2 MB
    3

BEWOP

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