WOP: Vitens and Water and Energy Company Bonaire

WOP: Vitens and Water and Energy Company Bonaire

Nursiwan, SENursiwan, SE   December 17, 2013  
 

wop latam

This partner aims to enhance its operations in drinking water services

GENERAL WOP INFORMATION

April 17, 2013 - April 16, 2018
Was the code of conduct followed?
Yes link
Did the operators sign a formal partnership agreement?
Yes
Mentor motivations
  • Corporate social responsibility
  • New opportunities/challenges for employees
  • Solidarity principles
WOPs facilitator
Other

PARTNERS AND THEIR INPUTS

SUPPORTING ORGANIZATIONS

Other supporting organizations
Financial Partners:
- Water and Energy Company Bonaire (WEB) (70%)
- Vitens Evides Internatoinal (VEI) (30%)
Total cost of WOP ($)
510,401.00

THEMES AND OBJECTIVES

Themes
  • Asset management
  • Billing and revenue collection
  • Business planning and financial management
  • Customer relations
  • Energy efficiency
  • Public awareness and promotion of water services
  • Waste water collection and treatment
  • Water quality management
  • Other

Please specify other theme(s)
- Process automation
- Implementation of investment program

Objectives
- Capacity building in the field of network and Non-Revenue Water (NRW) management.
- Optimization of drinking water production and energy conservation.
- Introduction of Operation &Maintenance O&M) practices based on asset management principles.
- Optimization of customer relations, billing and collection processes.
- If needed, modification of organizational structure, responsibilities and tasks of staff.
- Training of staff for Operation & Maintenance of wastewater collection systems and wastewater treatment plants.
- Compilation and implementation of annual investment plans.

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
  • Classroom training
  • Joint planning or work
  • On the job training
  • Study tours

RESULTS



BEWOP

4GWCP