WOP: Vitens and Lilongwe Water Board

WOP: Vitens and Lilongwe Water Board

Nursiwan, SENursiwan, SE   November 29, 2013  
 

wop africa

The aim of this WOP is to ensure and sustain the provision of affordable, reliable and sustainable 24-hour drinking water supply services

GENERAL WOP INFORMATION

November 01, 2009 - November 01, 2013
Was the code of conduct followed?
Yes link
Did the operators sign a formal partnership agreement?
Yes
Mentor motivations
  • Corporate social responsibility
  • New opportunities/challenges for employees
WOPs facilitator
Other

PARTNERS AND THEIR INPUTS

Lilongwe Water Board - Recipient

SUPPORTING ORGANIZATIONS

Other supporting organizations
Other local operator:
- Blantyre Water Board

Other supporting organizations:
- WML Drinking Water Company
- Royal Haskoning DHV
- Simavi
- Water for People
- WaterAid

Financial partners:
- The European Union and the European Investment Bank (48%
- ACP –EU Water Facility (50%)
- Water Boards Lilongwe & Water Board Blantyre (2%)
Total cost of WOP ($)
5,180,000.00

THEMES AND OBJECTIVES

Themes
  • Billing and revenue collection
  • Business planning and financial management
  • Customer relations
  • Energy efficiency
  • Expanding services to low income households
  • Non Revenue Water (NRW) management
  • Public awareness and promotion of water services

Objectives
The private sector service contract (PSSC) objectives for both Water Boards are to ensure and sustain the provisions of reliable 24-hour water supply services to the people of Lilongwe and Blantyre, and to improve living conditions for people in low-income areas by extending safe water supply and basic sanitation services.

The service contract aims:
- To improve the operational performance of the Water Boards (working ratio).
- To restructure and reinforce the Water Boards.
- To improve water production capacity and reduce Non RevenueWater.
- To extend WASH services to low-income areas.

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
  • Joint planning or work
  • On the job training
  • Site visits
  • Study tours

RESULTS