WOP: Vitens and Water Services Providers Association

WOP: Vitens and Water Services Providers Association

Nursiwan, SENursiwan, SE   December 18, 2013  
 

wop africa

This project aims to enhance performance of Water and Sanitation Utilities in Kenya through Benchmarking and Collective Learning.

GENERAL WOP INFORMATION

December 01, 2011 - November 30, 2015
Was the code of conduct followed?
Yes link
Did the operators sign a formal partnership agreement?
Yes
Mentor motivations
  • Corporate social responsibility
  • New opportunities/challenges for employees
  • Solidarity principles
WOPs facilitator
Other

PARTNERS AND THEIR INPUTS

SUPPORTING ORGANIZATIONS

Other supporting organizations
Beneficiary partners:
- Nyeri Water and Sewerage Company
- Malindi Water & Sewerage Company
- Murang’a Water & Sewerage Company
- Thika Water & Sewerage Company
- Isiolo Water & Sewerage Company
- Sibo Water & Sewerage Company
- Kericho Water & Sewerage Company
- Nzoia Water & Sewerage Company
- Oloolaiser Water & Sewerage Company

Supporting partners:
- Association of Dutch Water Companies (VEWIN)
- Kenya Water Institute (KEWI)
- SNV - Netherlands Development Organization

Associate partners:
- Water Services Regulatory Board (WASREB)
- Gesellschaft für Internationale Zusammenarbeit (GIZ)

Financial partners:
- ACP EU Water Facility (73%)
- Vitens Evides International (24%)
- SNV (2%)
- GIZ (1%)
Total cost of WOP ($)
1,644,680.00

THEMES AND OBJECTIVES

Themes
  • Billing and revenue collection
  • Business planning and financial management
  • Customer relations
  • Non Revenue Water (NRW) management
  • Public awareness and promotion of water services

Objectives
This project aims to introduce benchmarking and collective learning on best practices as a management tool for continuous performance improvement in the water services sector. In addition, it focuses on strengthening the capacity of Kenyan WSPs to develop performance improvement plans and implement them.

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
  • Classroom training
  • Joint planning or work
  • On the job training
  • Site visits
  • Study tours

RESULTS