WOP: Vitens - Da Nang Water Supply Company and Municipal Government of Da Nang
December 19, 2013
The project is intended to realise the sustainable management of the drinking water facilities in Danang.
GENERAL WOP INFORMATION
October 01, 2013 - October 01, 2007
Was the code of conduct followed?
Did the operators sign a formal partnership agreement?
- Corporate social responsibility
- New opportunities/challenges for employees
PARTNERS AND THEIR INPUTS
Other supporting organizations
The Netherlands Ministry of Foreign Affairs (DGIS) - Donor (2 390 000 US$)
Dutch Embassy in Vietnam - Donor
People's Committee Da Nang - Support partners
THEMES AND OBJECTIVES
- Billing and revenue collection
- Business planning and financial management
- Expanding services to low income households
- Non Revenue Water (NRW) management
Please specify other theme(s)
Consistent production operation management
Improve the quality of the tap water
Develop a client registration system
Improvement of the financial situation
What types of activities were carried out to help develop operator capacity?
- On the job training
- Site visits
Describe the overall results
Skills of staff increased.
Production increased considerably.
The pressure in the network doubled. Staff was able to operate the network and production more efficiently.
Orgainzational structure changed.
The staff got more responsibilities. There were more Standard Operating Procedures.
More water available.
The number of connections went from 90.000 to 180.000.
Many more people connected and with a better pressure in the network.
Throughout the utility procedures changed.
Efficiency was gained.
The number of staff per connection went from 4.7 to 3 per 1.000 connections.
Which factors had a positive influence on the success of your WOP?
- Political support
- Relationship of individuals
- Suitable timeframe
Which factors impeded the success of your WOP?
Practice transfer inappropriate