WOP: eThikwini and Bulawayo City Council

WOP: eThikwini and Bulawayo City Council

Guest   June 18, 2014  
 

wop africa

The aim of this WOP is to  provide readable and accessible reports in WOPs practices.

GENERAL WOP INFORMATION

January 05, 2010 - January 03, 2014
Was the code of conduct followed?
Yes link
Did the operators sign a formal partnership agreement?
Yes
Mentor motivations
Solidarity principles
WOPs facilitator
GWOPA

PARTNERS AND THEIR INPUTS

SUPPORTING ORGANIZATIONS

Other supporting organizations
The Australian Agency fir International Development (AusAID)
World Vision
Department of Trade and Industry, South Africa
Total cost of WOP ($)
16,660,000.00

THEMES AND OBJECTIVES

Themes
  • Asset management
  • Business planning and financial management
  • Public awareness and promotion of water services

Objectives
Rehabilitation and repair interventions, training and advice , public health and hygiene promotion campaign, and establishment of a call center and Geographic Information System (GIS)

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
  • Joint planning or work
  • On the job training
  • Site visits

Describe WOPs activities
• Toolkit development and outreach based on the successful WASH education programme applied by EWS in eThekwini;
• Development of service level standards. EWS would share its departmental standards of service to help BCC ensure a high level of operation
and to inform the public on service delivery expectations;
• Prepare and publish a Customer Service Charter. EWS would share a template based on its charter to support BCC in outlining its own vision and mission;
• Call centre design, and software (Faultman, developed originally for EWS ) provision, training- of-trainers in “Callers’ Needs Assessment”, training manual provision and use of links for remote assistance;
• Assistance in Water Demand Management – non-revenue water (NRW), leak detection, water
balances and the use of pressure reduction valves;
• Support in tariff-setting based on the EWS model, including advice on ring-fencing revenue from water and sanitation sales.

RESULTS

Describe the overall results
-Better access to a function sewerage system and water supply services
-Enhanced water sanitation and hygiene practices
-Improved revenue collection

Which factors had a positive influence on the success of your WOP?
  • Accurate identification of capacity needs
  • Financing for WOPs
  • Leadership

BEWOP

4GWCP