WOP STE & ONEA

Kristin HeskeKristin Heske   December 03, 2015  
 

wop africaBenchmarking visits between the Office National de l'Eau et de l'Assainissement (ONEA) of Burkina Faso and the Société Tchadienne des Eaux (STE) of Chad have enabled the water operators to compare their systems and services and share information on issues of human resources, production and network maintenance as well as customer management. These exchanges led to the creation of a long-term “twinning” partnership between these two utilities to sustain learning.

GENERAL WOP INFORMATION

Was the code of conduct followed?
Don't know link
Mentor motivations
Solidarity principles

PARTNERS AND THEIR INPUTS

SUPPORTING ORGANIZATIONS

THEMES AND OBJECTIVES

Themes
  • Business planning and financial management
  • Customer relations
  • Water quality management

Objectives
Improvements in the areas of:
• Governance
• Human Resources
• Supply services
• Finance
• Customer Relationships
• Operation and Maintenance

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
  • Joint planning or work
  • Site visits
  • Other

Describe WOPs activities
• Diagnostic visit of the mentor at the mentees facilities
• Benchmarking visit
• Exchange between mentor and mentee
• Development of PAP

RESULTS

Describe the overall results
1) Governance:
• ToR defined for the preparation of the strategic vision
• Draft document on the developed performance indicators
• Draft document on the procedure manual

2) Supply Services:
• Communication Strategy developed
• The quality of water produced and distributed is regularly monitored by a program

3) Finance
• Tariff study conducted

4) Customers:
• Meters replaced for 20% of the customers

5) Operation and Maintenance:
• Maintenance plan developed

Which factors had a positive influence on the success of your WOP?
  • Accurate identification of capacity needs
  • Appropriate partner selection

Which factors impeded the success of your WOP?
Lack of financing for WOPs

Attachments

  • File Description
    File Size
    File Type
    Downloads
  • WOP STE & ONEA - Presentation Third Global WOPs Congress
    173 KB
    3
  • PIP Société Tchadienne des Eaux
    2 MB
    2

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