WOP: VEI & NAIVAWASS

Kristin HeskeKristin Heske   February 23, 2016  
 

wop africa

The capacity development program in Naivasha aims to improve the provision of water and  sanitation services to all residents of Naivasha municipality (165,000 women, men and children)  with a particular focus on sustainability of services, customer satisfaction and improved access for the (peri-) urban poor.  So, the coming in for VEI with the proposal of establishing WOP type of partnership with Naivasha came in an appropriate time. In Naivasha, water service is provided by Naivasha Water & Sanitation Company (NAIVAWASS). The idea of the creation of the partnership project between VEI & NAIVAWASS came from the Embassy of the Kingdom of the Netherlands (EKN) in Nairobi, Kenya, which was already working and funding the "One Naivasha for All Programme", the program of Wildlife Fund East Africa. Thus, this WOP is proposed as one of the management improvement plans of above mentioned program.

GENERAL WOP INFORMATION

June 01, 2012 -
Was the code of conduct followed?
Don't know link
Did the operators sign a formal partnership agreement?
Yes

PARTNERS AND THEIR INPUTS

SUPPORTING ORGANIZATIONS

Other supporting organizations
Apart from Embassy of the Netherlands in Nairobi, which is the main donor of this WOP covering 50% of the project costs, other sources of funding for this project are DFID covering 20% of the costs, VEI covering 25%, other supporting partners (WSUP and SNV) covering 5%, RVWSB contributing water meters and experts and NAIVAWASS contributing staff.

THEMES AND OBJECTIVES

Themes
  • Business planning and financial management
  • Customer relations
  • Expanding services to low income households
  • Non Revenue Water (NRW) management
  • Water quality management

Objectives
Main objective: Improvement of operational efficiency and revenue collection

The partnership project comprises of five components and each component consists of outputs and its related activities. The components are:
- Component 1: Increased access to sustainable and affordable water supply services by NAIVAWASS in Naivasha town
- Component 2: Sustained collection, treatment and safe discharge of sewage from respective areas in Naivasha town
- Component 3: Increased access to sustainable and affordable water supply and sanitation services in 10 (peri-) urban low income areas of Naivasha Municipality
- Component 4: Improved water sector governance and scaling-up of best practices in Naivasha and the larger Nakuru County
- Component 5: Project executed within planning and budget

WOPS ACTIVITIES

What types of activities were carried out to help develop operator capacity?
  • Joint planning or work
  • On the job training
  • Site visits
  • Other

Describe WOPs activities
Component 1: Increased access to sustainable and affordable water supply services by NAIVAWASS in Naivasha town

Output 1.1.: Improved dialogue between consumers and NAIVAWASS:
The activities related to this output are: customer satisfaction survey (baseline), assessment of the current complaints registry and response, annual customer satisfaction surveys to assess progress, develop consumer satisfaction plan, setup water Action Group to institutionalize consumer-WSP dialogue.

Output 1.2.: Development and implementation of a water production improvement plan:
The activities related to this output are: establish a production monitoring system (daily production volumes and supply hours), analysis of production trends and O&M shortcomings, rehabilitation of selected production facilities, training and coaching in efficient water production (on-the-job), agreements with selection of 50+ borehole owners to boost production.

Output 1.3.: Regulation of illegal/dormant connections and establishment of new connections:
In-field verification of existing network, client and meter database, zonal disconnection and (re-)registration, (Continuous) prosecution of illegal connections

Output 1.4.: Improving billing, revenue collection and dis/re-connection procedure:
The activities related to this output are to put a professional billing system in place, metering of all unmetered connections, billing of all connections (including meter reading spot checks), compare current and potential (based on metered consumption rates) revenue, establishment of zonal revenue and debt collection targets, establishment of output-based incentives and sanctions for staff, monitoring of disconnection and reconnection procedures.

Output 1.5.: NRW 'caretaker' approach piloted and scaled-up to all 5 supply zones
This output aims to reduce NRW in the NAIVAWASS so that the company can increase water supply and revenue. Thus, based on the diagnosis of the situation of NRW, the partnership project selected the pilot area to assess the level of physical and commercial losses (leakages versus illegal and administrative losses).

Output 1.6.: Business plan and tariff review:
This output is related to activities like assessment of (auditor reports on) existing procedures, refinement of existing financial management procedures, independent debt reduction plan to prioritize debt collection and write-off (bad debts), board approval of (gradual) write-off of bad debts, assess historical and projected O&M costs, revenue projections based on (metered) consumption and the anticipated water demand, establish a full (O&M) cost recovery-based tariff structure for submission to/approval by RVWSB/WASREB, update existing Business Plan, support implementation of Planning & Control approaches.

Output 1.7.: Establishment of water quality compliance procedures:
This output focuses on monitoring the water quality and developing a quality improvement plan. The activities related to this output are: water quality assessment of all 9 borehole sources (in town), develop and implement a water quality improvement and monitoring plan.

Output 1.8.: Expansion of the NAIVAWASS production and distribution network capacity:
The activities related to this output are: consultations with RVWSB concerning short/medium/long-term asset development priorities, (Updated) feasibility studies, prepare a short-term investment plan, develop one or more proposals for the expansion of production and distribution network capacity to potential donors and successfully implement funded projects.


Component 2: Sustained collection, treatment and safe discharge of sewage from sewered areas in Naivasha town

Output 2.1.: Sewer connection program:
Through increasing new connections, the output sewer connection program, aims to increase revenue of the company by increasing the discharge of sewage and fiscal sludge from latrines. The activities related to this output are: separately assess water and sewer revenues, O&M costs and cost recovery levels and assess new (standard or small bore) sewer connection potential for non-sewered water connections.

Output 2.2.: Wastewater treatment improvement plan in action:
This output is related to activities like: assess staff capacity and system improvements for the WWTP, implement system improvements and training of sewer and waste water treatment system operators in O&M (subject to the outcome of the viability assessment).


Component 3: Increased access to sustainable and affordable water supply and sanitation services in 10 (peri-) urban Low Income Areas of Naivasha Municipality

Output 3.1.: Boost access to safe drinking water in 3 (peri-) urban Low Income Areas by replicating the successful Karagita model:
This output is related to the following activities: establish distribution, defluoridation & storage network, delegated contracting of water production and distribution to local borehole owners/operators, form Water User Associations (WUAs) to provide oversight of service and further up-scaling of the defluoridation model in Naivasha and the larger Rift Valley (through RVWSB).

Output 3.2.: Boost access to improved sanitation in 3 (peri-) urban Low Income Areas:
The output aims to stimulate demand for sanitation facilities in the communities through sanitation market. The activities related to this output are: construct/rehabilitate 900 latrine units using local artisan group and promote sanitation market by supporting local private sector to produce latrine components.

Output 3.3 Improve hygiene awareness of residents in the 3 targeted LIAs:
There are two activities related to this output, which are, target children with hand washing promotion using Unilever School of 5 method + fluoride awareness, construct hand washing facilities in schools and strengthen school-based health clubs for sustainability and target women with hygiene promotion & fluoride awareness via door-to-door visits by Clinical Health Workers (CHWs) and sessions in flower farms + chief’s meetings (barazas).

Output 3.4 Strengthen the capacity of local service providers to sustain pro-poor water & sanitation services:
The activities related to this output are: build service providers’ capacity in non-revenue water (NRW) management (leakage & lack of billing/bill collection) via on-the-job mentoring based health clubs for sustainability and build the capacity of stakeholders and service providers in gender mainstreaming.

Output 3.5 upscale activities 3.1-4.4 to the other 7 (peri-) urban Low Income Areas:
The activities related to this output are: incorporate emerging lessons from the pro-poor water and sanitation projects in a Pro-Poor Strategy and Action Plan to expand coverage to the remaining un (der) served pockets in the 10 LIAs and develop proposals for submission to WSTF and Water for Life Foundation.


Component 4: Improved water sector governance and scaling-up of best practices in Naivasha and the larger Nakuru County

Output 4.1. NAIVAWASS (Corporate Governance) guidelines internalized and implemented:
The related activities of this output are: induction of new Board members in the Service Provision Agreement and 10+ WASREB Regulatory Guidelines (Corporate Governance in particular), establishment of a BoD - SMT performance monitoring/management framework and capacity development and coaching of Board members in Corporate Governance and SPA implementation.

Output 4.2. Consultations with IMARISHA Programme stakeholders:
This output aims to consult IMARISHA Naivasha team to work closely with other initiatives in Lake Naivasha basin. As part of the consultations, the programme will try to harmonize work plans and reporting frame works with other initiatives for synergy, also an annual learning event for all the stakeholders will be organized. The activities related to this output are: briefing of stakeholders on the emerging findings of the completed 'Quick Scan Sewage Collection and Waste Water Treatment Naivasha, continuous (re-) alignment of project activities to Naivasha Lake Basin Management Plan priorities and joint actions on visibility & communication.

Output 4.3. Support RVWSB in facilitating the transition of NAIVAWASS ownership from the Naivasha Municipal Council to Nakuru County Council (in the alignment of new constitution):
The activities related to this output are: actualization of the Nakuru County government’s leadership role in overseeing water and sanitation service delivery and technical support in preparing the transfer of NAIVAWASS ownership from the Naivasha Municipal Council to the Nakuru County Council (NCC).

Output 4.4. Documentation and up-scaling of best practices to other towns and cities in the service area of the Rift Valley Water Services Board:
This output aims to identify and document best practices and working models for dissemination and up scaling to other WSPs in the RVWSB area; it will be linked to other best practices and working models in other similar interventions among peer WSPs. The activities related to this output are: documented practice notes on NRW reduction/management in Naivasha, NAWASSCO-NAIVAWASS twinning in NRW reduction/management, documented successes and challenges in a (possible) merger between WSPs in Nakuru County, documented experiences in scaling-up of the Karagita model to three other LIAs and consultations with WSTF to mainstream the scaled-up approach in the WSTF-UPC toolkit.


Component 5: Project executed within planning and budget:

Output 5.1. Project management, monitoring & evaluation:
The output aims to observe and evaluate the progress of the project. The activities related to this output are: Inception workshop, coordination of project activities and task groups and monitoring & Evaluation (based on the Plan-Do-Check-Act cycle).

Output 5.2. Communication and visibility actions:
The activities related to this output are: communication and visibility actions and closing seminar at the end of the project. The aim is to show more understanding on the project objective by raise awareness on project objectives.

RESULTS

Describe the overall results
Output 1.1.: Improved dialogue between consumers and NAIVAWASS:
Customers were given a survey form to fill and express their views.

Output 1.2.: Development and implementation of a water production improvement plan:
A production monitoring system for the daily production volumes and supply hours was established. Two boreholes in DTI and in Karati have been refurbished and at the same time a maintenance program to safeguard the investments done in the past has been started.

Output 1.3 Regulated illegal/dormant and establishment of new connection:
The implementation of the activities of this output started in April, 2013 for in-field verification of all potential and illegal customers. Again SNV worked with VEI and NAIVAWASS to conduct a baseline assessment/scanning and updating the network, client & meter database.16 According to VEI this led to increase the number of active connection and to increase income.

Output 1.4 Improving billing, revenue collection and dis/re-connection procedure:
According to VEI, the new billing system procured by RVWSB and NAIVAWASS by April 2012 was put into operation. Through in-job training four staff from NAIVAWASS were trained on using of the software. All existing data entries have been transferred and the outcome confirms the limited number of active connections.

Output 1.5 NRW 'caretaker' approach piloted and scaled-up to all 5 supply zones:
Preparing GIS- based water distribution and sewer network map is in progress.

Output 1.6 Business plan and tariff review:
Debt recovery and reduction plan developed. Implementation is still on-going. Moreover according to NAIVAWASS a transparent budget model and budget-monitoring model also has been established.

Output 1.7 Established water quality compliance procedures:
The implementation of this output has started with the activity of developing a water quality improvement and monitoring plan. The in job training has been provided to NAIVAWASS staff, the training about water quality, elaboration and monitoring of water quality and procedure is still take place to the staff of the company.

Output 2.1 Sewer connection program:
In the implementation of this output, the partners started by assessing water and sewer revenues and O&M costs and cost recovery level in year one.

Output 2.2 Wastewater treatment improvement plan in action:
As far as the implementation of this output, under the leading of VEI, the implementation started by rehabilitations and repairs of some of the area of the network like the screw pumps, the aerators, and sludge pumps. VEI experts together with NAIVAWASS staffs managed to repairs a large area of the network which was not working for a long time like aerators pump and screw pumps. And for the side of training, on job training to two sewer operators from NAIVAWASS staffs on the sewer treatment and implementing system improvement continue basing on regular visit of VEI specialist.

Output 3.1: Boost access to safe drinking water in 3 (peri-) urban Low Income Areas by replicating the successful Karagita model
Three water treatment, storage and distribution network has been established in Kiu, Mirera na kwa Muhia which targeting to provide un fluoride water to the people in that area. For the activity of scale-up De-fluoridation model, the workshop took place in 19th - 20th, July 2013 which included a visit to expose RVWSB to WSUP/CDN's defluoridation model & and advocate for RVWSB to take on responsibility for safe fluoride levels in the Rift valley.

Output 3.2 Boost access to improved sanitation in 3 (peri-) urban Low Income Areas:
Around 186 improved pit latrines (out of 90) were built, or rehabilitated. And the design of sludge holding facilities is in progress.25 In addition to this, a site visit for District Public Health staff and other stakeholders to gender sensitive latrine design has also conducted, and they have seen and learnt how the latrines are. Moreover, NAIVAWASS with support from WSUP they have developed sanitation marketing prototypes which demonstrate different options of latrine components like slabs, walls and doors.

Output 3.3 improve hygiene awareness of residents in the 3 targeted LIAs:
Several trainings to reach the target of this output have been conducted, like four training workshops on hygiene and fluoride awareness to teachers, CHWs and PHO have been conducted by WSUP. Hygiene promotion campaigns also took place in 30 schools using Unilever School of 5 methodologies and last one completed on June, 2013 of fluoride awareness in 15 schools and at the same time 2000 door to door campaigns on hygiene, monitoring, impact assessment and data collection for 15 CHWs completed at the end of June, 2013.

Output 3.4 strengthen the capacity of local service providers to sustain pro-poor water & sanitation services:
These activities are scheduled for the second year of the project.

Output 3.5 upscale activities 3.1-4.4 to the other 7 (peri-) urban Low Income Areas:
Kaserani area has been chosen as pilot area for this activity of incorporate emerging lessons from the pro-poor water and sanitation projects and to expand coverage to the remaining un (der) served pockets in the 10 LIAs.

Output 4.1 NAIVAWASS (Corporate Governance) guidelines internalized and implemented:
The pocess of coaching of NAIVAWASS in Corporate Governance and SPA implementation as well as capacity building is in progress.

Output 4.2 Consultations with IMARISHA Programme stakeholders:
Only the briefing of stakeholders on the emerging findings of the completed 'Quick Scan Sewage Collection and Waste Water Treatment Naivasha has already finished.


Which factors had a positive influence on the success of your WOP?
  • Accurate identification of capacity needs
  • Training

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