WOP Manila Metropolitan Waterworks and Sewerage System/ Yancheng China Water Company
October 13, 2008 - October 01, 2009
Theme(s):
Other Customer Service
Other Customer Service
Objectives:
demonstrating the importance of aligning service delivery goals with customer demand and preferences using a sustained feedback mechanism;
increasing Yancheng's capacity to establish a customer feedback system including immediate application and roll-out;
motivating key stakeholders in Yancheng to actively participate in improving water service delivery.
demonstrating the importance of aligning service delivery goals with customer demand and preferences using a sustained feedback mechanism;
increasing Yancheng's capacity to establish a customer feedback system including immediate application and roll-out;
motivating key stakeholders in Yancheng to actively participate in improving water service delivery.
Brokering mechanism:
Adhesion to the WOPs Code-of-Conduct?:
Yes
Mentor motivations:
Corporate Social Responsibility
WOPs platform:
Waterlinks
- Personal Contact
- Training Event/Conference
Adhesion to the WOPs Code-of-Conduct?:
Yes
Mentor motivations:
Corporate Social Responsibility
WOPs platform:
Waterlinks
WOP Partners
Operator(s) participating:
Metropolitan Waterworks and Sewerage System Manila (Mentor), Philippines
Yancheng China Water Company (Recipient), China
Metropolitan Waterworks and Sewerage System Manila (Mentor), Philippines
Yancheng China Water Company (Recipient), China
Resource library
No resources have been submitted.
